Virtual Office Assistant | Virtual Staff

My systems are sufficient; I rarely miss a call or an opportunity.
- I have my act together and rarely miss calls or opportunities.
- I do pretty well most of the time.
- I definitely need help in this area.

My customer service is fine. I get lots of repeat business and a steady stream of referrals.
- Yes
- Sometimes
- No

I'm very organized. I have systems in place to remind me in advance of impending deadlines and I rarely miss them.
- I very rarely miss appointments or deadlines.
- I'm usually pretty good about appointments and deadlines, but sometimes I get overwhelmed and forget to check my calendar.
- I'm always behind and chasing after myself. I miss more appointments and deadlines than I care to admit. Choice

I have no billing issues. All work is paid COD and/or I have a solid system to track delinquent accounts.
- Collecting payments is not an issue.
- Sometimes I have customers/clients to chase for payment, it's annoying when it does happen.
- Collecting past due payments is a frequent hassle that I dread.

I have a marketing plan that I follow to the letter. Every lead is followed up on a specific schedule which I closely adhere to.
- I follow my marketing plan to the letter and rarely miss following up on a lead
- I usually follow-up on leads, but there are times that I get behind and lose them
- I'm so busy that, although important, following up on leads just seems to get lost in the shuffleird Choice

I adhere to my calendar religiously. I block off time for strategic planning and no one is permitted to disturb me during these times.
- Taking time for strategic planning is critical for me and my business, so I always put time aside.
- Sometimes I'm able to put planning time aside, but it frequently gets bumped by brushfires that need to be addressed.
- Time for strategic planning - you're kidding, right? I barely have time to breathe let alone plan. But it does sound appealing.

My business size is fine. It's exactly where I want it to be to attract the most profitable customers.
- This is true. I'm at the point of being very selective about which customers/clients I take on; focusing primarily on my ability to service them and their profitability.
- I'm always looking for new customers and clients, but I'm choosier now than I used to be
- I'm nowhere near where I need to be in regard to my business growth and profitability

Routine paperwork is not a problem. I have systems in place to handle it, and I actually enjoy paperwork.
- True. Paperwork is not an issue for me at all and/or I'm fully paperless. I even have a system in place to create my own forms as needed.
- I don't mind paperwork, but sometimes it does keep me from performing more profitable tasks. I would love to go paperless but I'll need help with it.
- Omigosh, I'm drowning in paperwork. Paperless? That's only a dream.

It's been said that a business should SUPPORT your lifestyle, not BECOME your lifestyle. Where do you fit?
- Oh yeah, I'm living the dream of the "4 Hour Workweek." It's a wonderful life!
- Sometimes I can get away for a day or two, but then I pay a price when I get back. In other words, if I don't do it, it won't get done.
- Do you mean it's not normal to work 16 hour days??

All of my processes are well documented and readily available so that anyone who needs to take action in my absence can do so. In other words, my business is close to being "franchise-ready."
- I've made it a point to have all of my routine systems and processes documented. If I'm out of the office, the place can run quite well without me.
- I've started to write up documentation but it's time consuming, and interruptions keep me from really making headway. If I'm out of the office, some systems can keep going, but not near enough.
- Document my systems? Again, you're kidding! I barely have time to write up job proposals and follow-up on phone calls. I don't see this happening any time soon.

I either have no workers or scheduling issues, or I have a system in place whereby my workers know exactly where they should be and what I expect.
- Scheduling of my workers is not a problem at all - or - I'm a solopreneur, so I'm the only one I need to keep track of
- Scheduling and tracking my workers is sometimes an issue
- Keeping track of my employees, and keeping them productive, is a major hassle

I've avoided hiring support staff for fear of not being able to afford them, yet I never seem to grow. It's been a couple of years and I just keep spinning my wheels and getting nowhere - and I'm getting frustrated.
- That's me! I feel like I'm drowning and I just can't get to the next level - but I'm afraid to hire support staff - my profit margin is just too thin.
- I've hired some on-site staff, but I'm not very good at it. I've chosen some poor employees, and the associated record keeping, insurance, taxes, etc is just plain aggravating and expensive. I wish there was an alternative.
- That's not me! I took the risk of hiring support staff back when money was tight, and I found that the time I saved enabled me to grow my business to new levels.

I'm sure I could benefit from a virtual administrative assistant who could perform their responsibilities professionally, timely, and according to my company’s standards. The idea of having someone who could 'watch my back' is very appealing.
- The idea of bringing on a professional Assistant is very appealing; particularly one that I can trust.
- It's an interesting concept; not sure if it's the right time. but maybe at some point.
- I doubt that I have the personality to utilize someone who is not actually in my office. The idea of someone working remotely without supervision is too much for me.
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