Success is a Two-Way Street
Once you become our client, there are a number of things that you can do to help assure the success of our relationship. Although most of these are intuitive, it’s important to point out that clear and consistent communication is the key to success. Consider the following:
1. You’re in charge.
This is your business so you set the parameters and give the permissions. Your Virtual Administrative Consultant is like your Quarterback and you’re the Coach. Giving them the details of your plans and strategies will help to assure that the team functions to capacity. This means providing your Consultant with as much written data as possible, regarding the policies, procedures, or protocols that you will want them to follow. For instance:
2. Treat your Administrative Consultant as a valuable member of your company.
You want your virtual team to emulate the culture of your company. Providing your Consultant with the same information about your company’s vision and ambitions that you would with an in-house staff goes a long way towards creating a team that best represents you and your company.
3. Keep your Consultant in the loop.
Your team is going to want to please you, so it’s important to share any correspondence or other communications that might impact their interventions on your behalf.
4. As you gain trust in your Administrative Consultant.
Treat him/her as a partner in your operation; possibly allowing him/her to become a trusted adviser.
5. Finally, stay engaged!
The best outsourcing relationships are those that have frequent open and honest communication.
Even though you may be very busy with a hectic schedule and looming deadlines, always make some time for your Consultant, the same way you would for a key in-house manager. It will be time well spent.