If you are a Chiropractor, Acupuncturist, Massage Therapist, Physical Therapist, Naturopath, Psychologist/Therapist or other holistic provider our virtual office assistance can help you provide a more professional and caring experience for your patients.
Phone Answering and Appointment Scheduling
We can answer all your phone calls and use your calendar or scheduling program to schedule, confirm, and/or reschedule new and existing patients. Importantly, your team will interact with your patients on a personal level that is keeping in tune with your own holistic caring and approach.
Based on your criteria, we’ll take basic information on new patients and schedule the appropriate amount of time. If your practice includes talking with new clients prior to the appointment, we can schedule the visit and send out any paperwork that is normally given to your new clients such as intake forms, office policies, and no-show fee policies. We can even convert many of these forms into form-fillable documents which they can complete online.
If your patient calls to reschedule an appointment, we can remind them of your no-show policy so there are no surprises. We’ll also call them as a reminder the day before their appointment in an effort to minimize no-shows.
If you are available to see patients after-hours or in the case of an emergency, we’ll arrange for those calls to be forwarded directly to the desired contact number.
Your Virtual Consultant will help you manage your To-Do Lists. This will prevent missed deadlines and missed opportunities. It will help you to relax knowing that someone is helping you get your tasks done on schedule.
Assistance with Billing
We can be the friendly voice that reminds your patients of a past-due bill, rather than you making the call. That degree of separation might just be what your holistic practice needs.
If you sell nutritional supplements, we can help maintain your inventory levels and re-order stock when needed.
Let us do your back-office tasks and help you meet the needs of your patients!