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Frequently Asked Questions


If you are considering a Daybreak team as a solution for your small business management, and are considering Virtual Office Assistant Staffing Services, we hope these frequently asked questions will help to answer any that you may have:

Q: Is Daybreak an overseas outsourcing company?
A: No. Daybreak is a fully American based company with employees in multiple states. Our home office is located in New York State, about 2 hours north of New York City.
Q: Who benefits from a virtual staff?
A: Our clients include a wide variety of industries; including tradesmen, e-commerce companies, business consultants, IT consultants, lawyers, medical professionals, non-profits, artists, etc.
Q: How does it work?
A: You train your Administrative Consultant (at no charge) as you would any key in-house employee. Your Consultant is then your right hand “go to” person. Your Consultant oversees a team of 2-4 people, each with diversified skills and aptitudes. This team makes it a point to learn how you want your business conducted with a keen sensitivity to the nuance and chemistry of your business. The result is a team that will provide your customers and vendors with personalized service; as though they were actually in your office.
Q: Will I get bumped around from person-to-person within the company each time I call?
A: No. You will have a direct line to your Consultant. They will be your right-hand person and your support team will always be there for you.
Q: How is Daybreak a cost effective alternative to more traditional employee models?
A: Even quick calculations will show that Daybreak Virtual Staffing can offer business owners significant savings over the traditional model. Think of the possible savings of both time and money without these concerns: Salaries, taxes, vacation time, benefits, money wasted for non-productive time, training, poor hiring practices, rental/lease of extra office space, utilities, maintenance, phone systems, equipment, town and landlord restrictions, etc.
Q: Do I have to change my business phone number if you are going to answer my phones?
A: No, it is very easy to forward any line to your Daybreak team. We can provide phone lines upon request, but most clients choose to keep their own.
Q: Are you a call center or answering service?
A: Although answering phones is something that we do for many of our clients, it is just a piece of the services we offer. Daybreak is so much more. Your assistant and team can handle all of the tasks expected of any efficiently run office, of which answering the phone is just one part. We also take relationships seriously, so it is not an impersonal experience as you will often find with an answering service or call center.
Q: What kind of tasks can my Consultant and team perform?
A: Your staff is trained to manage and monitor all standard office tasks. They will monitor and manage (as you determine) your phones, email, follow-ups, databases, all communications, faxes, project/event coordination, process orders, billing, scheduling, tracking systems, etc. The list is quite extensive, and includes off-hours phone support (at no charge). If you have questions about your particular needs, please don’t hesitate to ask.
Q: Do I have to conform to your system or can you work with my existing technology (database, CRM, etc)?
A: If you have a system that is working well for you, it makes sense for us to use that. If you don’t have a system that your are using, we’ll help you create that infrastructure.
Q: If you answer my phones as part of your service, how will I know who called?
A: Every call is logged and processed according to your instructions and priorities. You can receive email or text messages, or the call can be directly patched to you. The choices are yours.
Q: What if I don’t want to receive calls? Or what if I am expecting a call?
A: It’s completely up to you. You can instruct your team to only take messages or to transfer the call to your direct line. You can also create a VIP list of people who are always put through to your direct line.
Q: What are your hours? How do you handle calls after hours?
A: Your office is covered Monday – Friday, 9am-5pm Eastern Time. Just as in a traditional office, you determine where your phones are directed after hours. Whether to voicemail, a cell phone or an array of other options, including emergency management. The choice is yours.
Q: Can you process credit cards on my behalf?
A: Yes, we can process any phone or online sales/billing using your web accessible merchant account portal.
Q: Will my clients know that I have a virtual staff?
A: That is completely up to you. We are the professional face of your business so your customers and clients will only know we are virtual if you tell them.
Q: How much is it going to cost?
A: We create customized packages based on your needs, rather than having you fit into a pre-set package. Our basic packages begin at $200 per month, with most small businesses paying between $300 and $800 per month to meet all of their front and back-office needs. Even our smallest packages include 40 hours per week of coverage and automated off-hours telephone support.
Q: Are there any office tasks you cannot do?
A: We do not do cold call advertising, although we have helped coordinate that type of task for current clients. We are not a collection agency and do not perform hard collections, though we do make soft follow up calls on receivables. We do not rent out office space, though we have helped clients secure space when needed. Since our employees are not physically located in your facility, we cannot greet customers or physically file paper. (However, we can help you go paperless and then manage your paperless files).
Q: Are the first two weeks of service really free and without obligation? What’s the catch?
A: There is no catch. In most cases we provide the first two weeks of service at no cost and with no obligation. This is designed to cover training and to make certain that everything runs smoothly before you begin to pay for the service. It also enables you to try us out to make sure we meet your needs. Of course, some restrictions will apply; mostly based on one-time high volume activities which would be abusive.
Q: What are terms of the contract? Will I be tied in for an extensive period of time?
A: All of our agreements run month-to-month with no long term obligations or hidden provisions.
Q: How long does it take before I can start? Is it a lengthy process?
A: You could be 24 hours away from having your own office staff. All it takes is a phone call and some brief paperwork.
Q: What’s the next step?
A: Sign-up online to take advantage of our Two Week Free Trial!

      Or, email us at:

owners@daybreakvirtual.com

    ;
      If you prefer, you can call us toll-free at:

877-369-0066

    .

Experience the Daybreak Virtual team and discover the positive impact our services will have on your business. Let’s partner together for success!


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Sales Trainer/Networking Guru

"It is the "era" of the virtual assistant and Jeff Mehl's organization, Daybreak Virtual Staffing, provides a model that provides clients with a win-win situation. Jeff marries his bottom-line business sensibilities with a true "caring for the customer" approach to business and gives his client services and assistance that helps them to succeed in THEIR business. I recommend him 1000%."


Adrian Miller
Business Growth Advisor, Sales Trainer & Consultant

Eco Friendly

Eco Friendly

Call Us Toll-Free: 877-369-0066

Connect With Us:
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