Success is a Two-Way Street
Once you become our client, there are a number of things that you can do to help assure the success of our relationship. Although most of these are intuitive, it’s important to point out that clear and consistent communication is the key to success. Consider the following:
1. You’re in charge.
This is your business so you set the parameters and give the permissions. Your Virtual Administrative Consultant is like your Quarterback and you’re the Coach. Giving them the details of your plans and strategies will help to assure that the team functions to capacity. This means providing your Consultant with as much written data as possible, regarding the policies, procedures, or protocols that you will want them to follow. For instance:
2. Treat your Administrative Consultant as a valuable member of your company.
You want your virtual team to emulate the culture of your company. Providing your Consultant with the same information about your company’s vision and ambitions that you would with an in-house staff goes a long way towards creating a team that best represents you and your company.
3. Keep your Consultant in the loop.
Your team is going to want to please you, so it’s important to share any correspondence or other communications that might impact their interventions on your behalf.
4. As you gain trust in your Administrative Consultant.
Treat him/her as a partner in your operation; possibly allowing him/her to become a trusted adviser.
5. Finally, stay engaged!
The best outsourcing relationships are those that have frequent open and honest communication.
Even though you may be very busy with a hectic schedule and looming deadlines, always make some time for your Consultant, the same way you would for a key in-house manager. It will be time well spent.
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My systems are sufficient; I rarely miss a call or an opportunity.
My customer service is fine. I get lots of repeat business and a steady stream of referrals.
I’m very organized. I have systems in place to remind me in advance of impending deadlines and I rarely miss them.
I have no billing issues. All work is paid COD and/or I have a solid system to track delinquent accounts.
I have a marketing plan that I follow to the letter. Every lead is followed up on a specific schedule which I closely adhere to.
I adhere to my calendar religiously. I block off time for strategic planning and no one is permitted to disturb me during these times.
My business size is fine. It’s exactly where I want it to be to attract the most profitable customers.
Routine paperwork is not a problem. I have systems in place to handle it, and I actually enjoy paperwork.
It’s been said that a business should SUPPORT your lifestyle, not BECOME your lifestyle. Where do you fit?
All of my processes are well documented and readily available so that anyone who needs to take action in my absence can do so. In other words, my business is close to being “franchise-ready.”
I either have no workers or scheduling issues, or I have a system in place whereby my workers know exactly where they should be and what I expect.
I’ve avoided hiring support staff for fear of not being able to afford them, yet I never seem to grow. It’s been a couple of years and I just keep spinning my wheels and getting nowhere – and I’m getting frustrated.
I’m sure I could benefit from a virtual administrative assistant who could perform their responsibilities professionally, timely, and according to my company’s standards. The idea of having someone who could ‘watch my back’ is very appealing.
Sales Trainer/Networking Guru
"It is the "era" of the virtual assistant and Jeff Mehl's organization, Daybreak Virtual Staffing, provides a model that provides clients with a win-win situation. Jeff marries his bottom-line business sensibilities with a true "caring for the customer" approach to business and gives his client services and assistance that helps them to succeed in THEIR business. I recommend him 1000%."
Adrian Miller Business Growth Advisor, Sales Trainer & Consultant
"Daybreak has been an amazing resource for my small law firm, and I can't say enough good things about how great Jeff has been to work with to get the process working for us! I don't usually expend the effort to write recommendations but here it is well deserved. Daybreak has provided extremely professional service to my firm, scalable to the quantity of work I need done in any particular week. It is so refreshing for things to be done as requested, and done right! I would be happy to talk to anyone considering their services as to why it has been a great solution for my firm."
Penn Dodson, Esq. AndersonDodson, PC
"How much more productive would you be if you opened up your calendar every day and found all your appointments set, confirmed, and with notes? The cost of hiring, training, and implementing a personal assistant to set your appointments, book your flights, dinners, and even remind you when it's your anniversary is expensive. You have payroll, taxes, workers compensation, benefits, and training time.
Enter Jeff Mehl, and Daybreak Virtual Office Solutions. With Jeff's service, you can have all of this without the expense and headache of hiring someone yourself. I use Daybreak Virtual Office Solutions to confirm my appointments, manage my calendar, and advise me of any issues during the course of my busy days, and the service is professional, prompt, courteous, and truly is an extension of you. My own clients have commented on the level of professionalism. In fact, there were many times my phone would ring and my client on the other end would request to speak to my Virtual Assistant!"
Jonathan Theodore Theodore Consulting Group, Inc.