We take our Purpose and our Mission very seriously and have made every effort to have our goals permeate throughout our organization.
To provide administrative infrastructure to small, responsible business owners.
In other words, we understand that as a serious Small Business owner, you want to provide the highest level of customer service possible to your clients while keeping your costs down and controlling your operating cash flow.
Our three-point mission statement is more than a marketing tool, it is the very foundation upon which every detail of our organization is based:
What does this mean to you?
You and your clients will receive the respect and customer service that seems to have been forgotten in this fast-paced automated age. At the same time, by using modern technology we can also provide you with full-time clerical and secretarial support at a fraction of the cost.
We consider this to be our guarantee of service. Just ask our clients!
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My systems are sufficient; I rarely miss a call or an opportunity.
My customer service is fine. I get lots of repeat business and a steady stream of referrals.
I’m very organized. I have systems in place to remind me in advance of impending deadlines and I rarely miss them.
I have no billing issues. All work is paid COD and/or I have a solid system to track delinquent accounts.
I have a marketing plan that I follow to the letter. Every lead is followed up on a specific schedule which I closely adhere to.
I adhere to my calendar religiously. I block off time for strategic planning and no one is permitted to disturb me during these times.
My business size is fine. It’s exactly where I want it to be to attract the most profitable customers.
Routine paperwork is not a problem. I have systems in place to handle it, and I actually enjoy paperwork.
It’s been said that a business should SUPPORT your lifestyle, not BECOME your lifestyle. Where do you fit?
All of my processes are well documented and readily available so that anyone who needs to take action in my absence can do so. In other words, my business is close to being “franchise-ready.”
I either have no workers or scheduling issues, or I have a system in place whereby my workers know exactly where they should be and what I expect.
I’ve avoided hiring support staff for fear of not being able to afford them, yet I never seem to grow. It’s been a couple of years and I just keep spinning my wheels and getting nowhere – and I’m getting frustrated.
I’m sure I could benefit from a virtual administrative assistant who could perform their responsibilities professionally, timely, and according to my company’s standards. The idea of having someone who could ‘watch my back’ is very appealing.