Eco Friendly

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ADOPTING A PURPOSE AND MISSION STATEMENT

WHY SHOULD YOUR SMALL BUSINESS ADOPT A PURPOSE AND MISSION STATEMENT, and maybe even a VISION STATEMENT? Developing a well thought-out and principled ‘Purpose and Mission Statement’ is one of the most important foundational tasks a business owner can perform. Unfortunately, many companies simply create them because it’s the “thing” to do, or to use them as a marketing ploy to place on a plaque in the lobby. However, when […]

HOW TO MANAGE DIFFICULT CUSTOMERS

HOW TO MANAGE DIFFICULT CUSTOMERS Do you have clients that are consistently difficult to work with, or perhaps they seem to have a lot of complaints? Be honest, we all do! Sometimes the easiest thing is to cut bait and terminate the relationship. However, conventional wisdom tells us that it’s always better to retain existing customers (and employees) than replace them, and this is one case where that wisdom is […]