Our friendly and experienced Administrative Virtual Office Assistant team draws on over 25 years of small business experience.
We work with you to provide your customers with expert and personalized attention. When you work with us, you are assigned a Virtual Consultant that will familiarize themselves with all of the aspects of your business that they will be assisting you with.
Your back office support team, led by your Consultant, will also understand your business; how you want it conducted. They will represent the “face” of your company to your existing and potential customers.
The Administrative Services We Offer:
Phone Answering and Screening
Companies lose money and prospective customers when they don’t get an answer the first time they call. No more missed calls! All of your calls will be answered by your team led by your Virtual Office Assistant.
Your Virtual Consultant and their team will schedule and/or re-schedule your appointments based on the parameters that you provide, coordinating you and all other parties involved.
Your Virtual Consultant will keep an up-to-date “To Do” list, so you can stay on the right track during the day. The list will be available on a user-friendly web interface and, if you choose, your Consultant will call or send you an email at the end of each business day with the latest updates.
We have an assortment of interactive on-line calendars that will sync with Outlook, most popular PDA’s, and smart phones. In addition to keeping and updating your To-Do list, your Virtual Consultant and their team will also fill-in your interactive calendar.
Fax and Email Monitoring
Your Virtual Consultant will personally monitor your incoming faxes and emails to determine which ones need your immediate attention and which ones can be put aside for your review later based on your preferences.
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My systems are sufficient; I rarely miss a call or an opportunity.
My customer service is fine. I get lots of repeat business and a steady stream of referrals.
I’m very organized. I have systems in place to remind me in advance of impending deadlines and I rarely miss them.
I have no billing issues. All work is paid COD and/or I have a solid system to track delinquent accounts.
I have a marketing plan that I follow to the letter. Every lead is followed up on a specific schedule which I closely adhere to.
I adhere to my calendar religiously. I block off time for strategic planning and no one is permitted to disturb me during these times.
My business size is fine. It’s exactly where I want it to be to attract the most profitable customers.
Routine paperwork is not a problem. I have systems in place to handle it, and I actually enjoy paperwork.
It’s been said that a business should SUPPORT your lifestyle, not BECOME your lifestyle. Where do you fit?
All of my processes are well documented and readily available so that anyone who needs to take action in my absence can do so. In other words, my business is close to being “franchise-ready.”
I either have no workers or scheduling issues, or I have a system in place whereby my workers know exactly where they should be and what I expect.
I’ve avoided hiring support staff for fear of not being able to afford them, yet I never seem to grow. It’s been a couple of years and I just keep spinning my wheels and getting nowhere – and I’m getting frustrated.
I’m sure I could benefit from a virtual administrative assistant who could perform their responsibilities professionally, timely, and according to my company’s standards. The idea of having someone who could ‘watch my back’ is very appealing.